All Wireless Carriers have completed conversion to ANGEN.
As of Friday December 5, 2014 - 100% of wireless 9-1-1 calls in Alabama are routed via ANGEN.
In 2014 there were 1,188,186 calls total and the 2015 forecast is for well over 3 million calls to be processed by ANGEN.
What is ANGEN?
ANGEN is the Alabama Next Generation Emergency Network, a project planned to install an Internet Protocol (IP) network to allow handling 9-1-1 calls via IP. At the 9-1-1 Board's March 18, 2015 meeting, a motion passed to put the ANGEN project on hold. No further development is planned during the current contract.
Who are the ANGEN Partners?
- Local 9-1-1 Districts - each County, and some Cities, have 9-1-1 Districts to set policy and manage the local PSAP or PSAPs. These are typically a Board appointed by the County Commission or City Council or may be that elected body. Not all 9-1-1 Districts are participating in ANGEN at this time but it is hoped that all will eventually participate. View a list of participating ECDs.
- Alabama 9-1-1 Board - Is charged with administering the $1.75 collected monthly from all phones for 9-1-1 expenses. (rate increased August 1, 2014 from $1.60) The Alabama Wireless 9-1-1 Board, which ceased to exist October 1, 2013, administered the Grant awarded to the Alabama Department of Homeland Security that partially funded the implementation of ANGEN.
- Bandwidth - Is providing the hardware, software, and expertise to route wireless 9-1-1 calls to the proper PSAP. There will be two core facilities in different parts of the state, either of which can handle the entire State if needed.
- Alabama Supercomputer Authority (ASA) - Is provisioning and managing the physical IP network that reaches each participating PSAP and the redundant and diverse back-bone network that will connect the two core facilities.
- Wireless Phone Companies - 9-1-1 calls from wireless phones are 75% and more of the total calls received. All wireless 9-1-1 calls are being processed via ANGEN's core call routers and delivered to Public Safety Answering Points (PSAPs) via the existing network provided by AT&T and CenturyLink.
- Center for Advanced Technologies (CAT) Auburn Montgomery - Was selected by the State 9-1- Board as project monitors for ANGEN.