All Wireless Carriers have completed conversion to ANGEN.
As of Friday December 5, 2014 - 100% of wireless 9-1-1 calls in Alabama are routed via ANGEN.
As of October 31, 2014 ANGEN has processed 733,767 calls. In October there were 163,467 calls processed which is 17,498 more than September. As has been expected the call volume has increased as carriers completed their transition to ANGEN and Saturday December 6, 2014 was a record for a 24 hour period with 10,142 9-1-1 calls.
Press Release - Oct 7, 2013 - Live Roll Out of ANGEN Begins
What is ANGEN?
ANGEN is the Alabama Next Generation Emergency Network, a project to install an Internet Protocol (IP) network to allow handling 9-1-1 calls via IP. The project is being funded by the participating 9-1-1 Districts and a matching federal grant for a total project budget of $1,900,000. The annual operating expenses will come from the Alabama 9-1-1 Board's cost recovery fund and the local 9-1-1 Districts' existing budget as ANGEN replaces existing costs in later phases.
Why is ANGEN Needed?
ANGEN will drastically improve the delivery of 9-1-1 services in Alabama and will prepare Public Safety Answering Points (PSAP) to take advantage of text, video, images, and other data that will improve response to emergency calls. In addition to improvements in call handling, ANGEN is expected to reduce the expenses associated with 9-1-1 for the telephone companies and PSAPs.
Who are the ANGEN Partners?
- Local 9-1-1 Districts - each County, and some Cities, have 9-1-1 Districts to set policy and manage the local PSAP or PSAPs. These are typically a Board appointed by the County Commission or City Council or may be that elected body. Not all 9-1-1 Districts are participating in ANGEN at this time but it is hoped that all will eventually participate. View a list of participating ECDs.
- Alabama 9-1-1 Board - Is charged with administering the $1.75 collected monthly from all phones for 9-1-1 expenses. (rate increased August 1, 2014 from $1.60) The Alabama Wireless 9-1-1 Board, which ceased to exist October 1, 2013, administered the Grant awarded to the Alabama Department of Homeland Security that partially funded the implementation of ANGEN.
- Bandwidth - Is providing the hardware, software, and expertise to route wireless 9-1-1 calls to the proper PSAP. There will be two core facilities in different parts of the state, either of which can handle the entire State if needed.
- Alabama Supercomputer Authority (ASA) - Is provisioning and managing the physical IP network that reaches each participating PSAP and the redundant and diverse back-bone network that will connect the two core facilities.
- Wireless Phone Companies (Phase I & II) and Other Phone Companies (Phase III) - The customers of all phone companies will benefit from improved 9-1-1 service when the carrier that providers their phone service converts to ANGEN. 9-1-1 calls will be delivered faster and with more information that could make the difference in a life or death situation. In the not too distant future texting to 9-1-1 will be implemented which will be a tremendous service to the deaf, hard of hearing, and speech impaired. Other uses of texting to 9-1-1 include if the caller was not in a position to speak for fear of being heard. If at all possible always place a voice call to 9-1-1. ANGEN should also reduce costs for phone companies, making the switch a win-win.
- Center for Advanced Technologies (CAT) Auburn Montgomery - Was selected by the Wireless Board as project managers for ANGEN.